Role-aligned review

Learning Operations

Learning starts before a session and continues after it. Strong operations connect access, preparation, delivery, follow-up, and learner support into one coherent experience.

Priority evidence

Start with these three stories.

Together, they show the work from problem framing and design through implementation, artifacts, and bounded results.

Program & Learning Operations

Adult English Coaching Client Journey and Learning Operations

I built and operated an end-to-end coaching journey connecting trust-building content, website decisions, booking, payment, intake, virtual delivery, needs assessment, learning plans, resources, and optional continued coaching.

Context: Professional communication coaching · Adult learning & ESL

Learning OperationsProgram CoordinationInstructional Design

Representative portfolio demonstration

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Program & Learning Operations

International Student Admissions, Orientation and Decision Support

I coordinated the admissions journey from application documentation and payment through arrival, orientation, assessment, registration, and teacher readiness, while using plain-language advising to help learners choose workable paths.

Context: International education & admissions · Adult learning & ESL

Learning OperationsProgram CoordinationSystems Enablement

Representative portfolio demonstrationReconstructed confidential work

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Engagement, Communication & Support

Adult Learner Persistence, Outreach and Coordinated Support

A learner-support story combining Salesforce prioritization, respectful outreach, barrier assessment, referrals, documentation, and cross-team handoffs for adult refugee and immigrant learners.

Context: Refugee & immigrant services · Adult learning & ESL

Learning OperationsProgram Coordination

Reconstructed confidential workRepresentative portfolio demonstration

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Validation

What supports this path

The evidence connects an inspectable ten-stage coaching journey with real admissions, onboarding, persistence, and field-support responsibilities. Signed recommendations corroborate learner rapport, prospective-student support, promotion, and recurring program responsibilities.

How evidence is labeled