Selected work

Seven stories. One professional throughline.

These projects consolidate the strongest evidence into complete stories. Start with an application review path, or filter by the capability, context, or evidence type most relevant to your role.

Engagement, Communication & Support

TLC Program Communications and Social Content

I managed an Instagram-first communications workflow for an international English program, created recurring session activity calendars, documented learning and community experiences, and collaborated with site and company leadership to make recruitment messaging clearer.

Context: International education & admissions · Program communications & outreach

Program CoordinationLearning Operations

Original work

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Program & Learning Operations

International Student Admissions, Orientation and Decision Support

I coordinated the admissions journey from application documentation and payment through arrival, orientation, assessment, registration, and teacher readiness, while using plain-language advising to help learners choose workable paths.

Context: International education & admissions · Adult learning & ESL

Learning OperationsProgram CoordinationSystems Enablement

Representative portfolio demonstrationReconstructed confidential work

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Learning Design & Facilitation

iTeach and TLCIS Systems Training and Workflow Adoption

I trained six instructors mostly one-to-one on iTeach and prepared an incoming admissions replacement and incoming site director for TLCIS and SEVIS workflows, using live demonstration, authentic cases, observed practice, tailored notes, work review, and follow-up.

Context: International education & admissions · Adult learning & ESL

Instructional DesignSystems EnablementLearning Operations

Reconstructed confidential workRepresentative portfolio demonstration

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Systems, Documentation & Process Improvement

Salesforce Case-Note Standardization and Team Enablement

I turned recurring documentation breakdowns into a shared case-note standard for cross-functional handoffs. I authored a copy-and-paste guide, published it in SharePoint, and supported adoption through practical examples, training, and reinforcement.

Context: Refugee & immigrant services · Adult learning & ESL

Systems EnablementInstructional DesignProgram Coordination

Reconstructed confidential workRepresentative portfolio demonstration

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Engagement, Communication & Support

Adult Learner Persistence, Outreach and Coordinated Support

A learner-support story combining Salesforce prioritization, respectful outreach, barrier assessment, referrals, documentation, and cross-team handoffs for adult refugee and immigrant learners.

Context: Refugee & immigrant services · Adult learning & ESL

Learning OperationsProgram Coordination

Reconstructed confidential workRepresentative portfolio demonstration

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Learning Design & Facilitation

Professional English Learning and Assessment Toolkit

I built a three-part learning system: a realistic roleplay lesson, the exact weighted speaking rubric I used with coaching students, and a progress-planning model that turns feedback into the next practice cycle.

Context: Professional communication coaching · Adult learning & ESL

Instructional DesignLearning Operations

Original workRepresentative portfolio demonstration

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Program & Learning Operations

Adult English Coaching Client Journey and Learning Operations

I built and operated an end-to-end coaching journey connecting trust-building content, website decisions, booking, payment, intake, virtual delivery, needs assessment, learning plans, resources, and optional continued coaching.

Context: Professional communication coaching · Adult learning & ESL

Learning OperationsProgram CoordinationInstructional Design

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